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Last updated: January 2025
This Privacy Policy describes how Imperial Shinez and Shinez Car Care ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website www.imperialshinez.com.au (the "Site"), use our mobile detailing services, purchase products from our online store, or otherwise communicate with us (collectively, the "Services").
Imperial Shinez (ABN 83 726 212 469) operates both a mobile car detailing service and an online store selling car care products under the Shinez Car Care brand. This policy applies to both aspects of our business.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
Information You Provide Directly
We collect information you voluntarily provide when using our Services, including:
Contact Information: Name, email address, phone number, and residential or business address.
Service Booking Information: Vehicle details (make, model, registration), service location address, preferred date and time, and special requests or vehicle conditions.
Order Information: Billing address, shipping address, payment confirmation, and order history.
Account Information: Username and password (if you create an account) and communication preferences.
Communications: Enquiries submitted through our contact form, email correspondence, phone call records, SMS messages, and customer feedback and reviews.
Information Collected Automatically
When you visit our Site, we may automatically collect certain information, including:
Device and Browser Information: IP address, browser type and version, operating system, and device type (desktop, mobile, tablet).
Usage Information: Pages visited, time spent on pages, links clicked, referring website, and date and time of visit.
Location Information: General location based on IP address, or specific location if you provide it for service bookings.
Information from Third Parties
We may receive information about you from third parties, including payment processors (Stripe, PayPal, Afterpay) for transaction verification, shipping providers for delivery confirmation, social media platforms if you interact with us there, and Google Analytics for website usage data.
We use your personal information for the following purposes:
Providing Services: Processing and fulfilling product orders, scheduling and performing mobile detailing services, sending order and booking confirmations, providing customer support, and processing payments and refunds.
Communication: Responding to enquiries and requests, sending service reminders and updates, providing order and delivery updates, and sending booking confirmations and reminders.
Marketing (with your consent): Sending promotional emails about products and services, notifying you of special offers and discounts, and sharing detailing tips and car care advice.
Business Operations: Improving our website and services, analysing usage patterns and trends, preventing fraud and unauthorised access, and complying with legal obligations.
Legal Compliance: Meeting Australian Consumer Law requirements, responding to legal requests, and protecting our rights and property.
We do not sell your personal information. We may share your information with:
Service Providers: Payment processors (to process transactions), shipping and courier companies (to deliver products), email service providers (to send communications), website hosting providers, and analytics providers.
Business Partners: Only when necessary to provide services you've requested.
Legal Requirements: When required by law, to respond to legal process, to protect our rights, privacy, safety, or property, and to enforce our terms of service.
Business Transfers: In connection with a merger, acquisition, or sale of assets.
All third parties are required to protect your information and use it only for the purposes we specify.
Our website uses cookies and similar technologies to remember your preferences, understand how you use our site, improve your browsing experience, and analyse website traffic.
Types of Cookies We Use:
Essential Cookies are required for the website to function (shopping cart, login).
Analytics Cookies help us understand how visitors use our site.
Marketing Cookies are used to deliver relevant advertisements.
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
We use Google Analytics to analyse website traffic. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
We implement appropriate technical and organisational measures to protect your personal information, including SSL encryption for data transmission, secure payment processing through PCI-compliant providers, access controls limiting who can view your information, and regular security assessments.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services to you, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods:
Order records are kept for 7 years (tax requirements). Service records are kept for 7 years. Marketing preferences are kept until you unsubscribe. Website analytics are kept for 26 months. Customer enquiries are kept for 2 years.
You can request deletion of your data at any time (see Your Rights below).
Under the Australian Privacy Act 1988 and Privacy Principles, you have the right to:
Access: Request access to the personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of your personal information (subject to legal retention requirements).
Opt-Out: Unsubscribe from marketing communications at any time.
Complaint: Lodge a complaint if you believe we have breached your privacy.
To exercise any of these rights, contact us using the details below.
We may send you marketing communications if you have made a purchase or booking with us, signed up to our newsletter, or otherwise consented to receive marketing.
You can opt out at any time by clicking "unsubscribe" in any marketing email, contacting us directly, or updating your account preferences.
We will continue to send transactional emails (order confirmations, booking reminders) even if you opt out of marketing.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.
Our Services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website, updating the "Last updated" date, and sending an email notification for significant changes.
Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Imperial Shinez / Shinez Car Care
Email: info@imperialshinez.com.au
Phone: 0432 226 615
ABN: 83 726 212 469
Business Hours:
Monday to Friday: 8:00am - 5:00pm
Saturday: 9:00am - 5:00pm
Sunday: By Appointment
Website: www.oaic.gov.au
Phone: 1300 363 992
Complaints
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
This Privacy Policy was last updated in January 2025.
