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Last updated: January 2025
This Shipping Policy applies to all Shinez Car Care products purchased through our online store at www.imperialshinez.com.au.
We are committed to delivering your order accurately, in good condition, and on time. Please review the information below to understand our shipping process.
Australia-Wide Delivery
We ship to all Australian states and territories: New South Wales (NSW), Victoria (VIC), Queensland (QLD), Western Australia (WA), South Australia (SA), Tasmania (TAS), Australian Capital Territory (ACT), and Northern Territory (NT).
PO Boxes and Parcel Lockers
We can ship to PO Boxes for standard parcels. Parcel Locker delivery is available in selected areas. Large or heavy items may require a street address.
International Shipping
We currently do not offer international shipping. We are an Australian business serving Australian customers.
Standard Shipping
Orders under $150: Shipping cost calculated at checkout based on delivery postcode, package weight and dimensions, and shipping method selected.
Orders $150 and over: FREE shipping Australia-wide.
Express Shipping
Express shipping is available at checkout for an additional fee. Express rates vary based on location and parcel size.
Estimated Delivery Times
Sydney Metro: Standard shipping 2 to 4 business days, Express shipping 1 to 2 business days.
NSW Regional: Standard shipping 3 to 5 business days, Express shipping 2 to 3 business days.
Melbourne, Brisbane, Adelaide, Perth Metro: Standard shipping 3 to 5 business days, Express shipping 2 to 3 business days.
Other Capital Cities: Standard shipping 4 to 6 business days, Express shipping 2 to 4 business days.
Regional Areas: Standard shipping 5 to 10 business days, Express shipping 3 to 5 business days.
Remote Areas: Standard shipping 7 to 14 business days, Express shipping 5 to 7 business days.
Please Note: Delivery times are estimates only and not guaranteed. Business days exclude weekends and public holidays. Delivery times begin once your order has been dispatched. Delays may occur due to carrier issues, weather, or peak periods.
Peak Periods
During busy periods (Christmas, Easter, Black Friday, etc.), please allow additional time for delivery. We recommend ordering early to avoid disappointment.
Processing Time
Orders are typically processed within 1 to 2 business days. Orders placed after 12pm (AEST) may be processed the next business day. Orders placed on weekends or public holidays will be processed the next business day.
Order Confirmation
Once your order is placed, you will receive an Order Confirmation Email confirming your order details, and a Dispatch Notification when your order has shipped, including tracking information.
Tracking Your Order
All orders include tracking. Tracking information is emailed once your order is dispatched. You can track your parcel on the carrier's website using the provided tracking number. Allow 24 hours for tracking to update after dispatch.
We use trusted Australian shipping carriers including Australia Post, StarTrack, Couriers Please, and other carriers as required.
The carrier used depends on your location, order size, and availability.
Authority to Leave (ATL)
If you won't be home to receive your delivery, you can request "Authority to Leave" at checkout. The carrier will leave your parcel in a safe location. If ATL is not selected and you're not home, a card will be left for collection or redelivery.
Signature on Delivery
Some high-value orders may require a signature. If you're not available, the carrier will leave a card with collection or redelivery options.
Delivery Address
Please ensure your delivery address is correct and complete. Include unit numbers, company names, or any special instructions. We are not responsible for delays or lost parcels due to incorrect addresses. Address changes after dispatch may incur additional fees.
Lost or Missing Parcels
If your parcel appears to be lost, check your tracking information for the latest status, check with neighbours or around your property, contact the carrier directly with your tracking number, and if still unresolved, contact us at info@imperialshinez.com.au.
We will investigate with the carrier and arrange a replacement or refund if the parcel cannot be located.
Damaged Parcels
If your parcel arrives damaged, take photos of the damaged packaging and products, contact us within 7 days at info@imperialshinez.com.au, and do not dispose of the damaged items or packaging. We will arrange a replacement or refund.
Incorrect Items
If you receive the wrong item, contact us within 7 days at info@imperialshinez.com.au. We will arrange for the correct item to be sent. We will provide a prepaid return label for the incorrect item.
If delivery is unsuccessful, the carrier will leave a card with options for redelivery or collection. Parcels are typically held for 10 to 14 days before being returned. If a parcel is returned to us, we will contact you to arrange redelivery. Additional shipping fees may apply for redelivery.
Before Dispatch
If you need to change or cancel your order before it ships, contact us immediately at info@imperialshinez.com.au. We will do our best to accommodate changes if the order hasn't been dispatched. Cancellations will receive a full refund.
After Dispatch
Once your order has been dispatched, we cannot cancel or modify the order. You may refuse delivery and return the parcel (standard return policy applies). See our Refund Policy for return instructions.
Occasionally, orders may be shipped in multiple packages. This may occur if items are in different locations. You will receive separate tracking for each shipment. All shipments are included in your original shipping cost.
For large orders (e.g., 20L containers), additional shipping fees may apply. Delivery may be limited to ground floor or kerbside. Contact us for a shipping quote before ordering large quantities.
For shipping enquiries, please contact us:
Imperial Shinez / Shinez Car Care
Email: info@imperialshinez.com.au
Phone: 0432 226 615
Business Hours:
Monday to Friday: 8:00am - 5:00pm
Saturday: 9:00am - 5:00pm
Sunday: By Appointment
We may update this Shipping Policy from time to time. Changes will be posted on our website. Please check back periodically for updates.
This Shipping Policy was last updated in January 2025.
